Adoption FAQs

We know there are so many questions out there. We are happy to answer and guide you through the whole process. Check if there is a quick answer to your question below or if not, just send us an email!

What's the Adoption Process?

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Questionnaire and Home Visit

  • Firstly, you will be asked to complete an online questionnaire.


  • Based upon the questionnaire, you will be contacted by one of our adoption team. They will have a phone call or zoom chat with you about what you are looking for, the cat you have applied for (or other cats if you put in an open enquiry) and an idea about your home life. It's nothing scary, but we will want to know a bit more about you so we can assess your match with the pet(s).


  • We will ask to do a home visit to check on suitability. This is nothing to be alarmed at, we are simply checking the home is animal friendly.


  • For UK Adoptions the, please take a little video tour of your home (don't worry, it doesn't have to be show home perfect!), any outdoor space and the immediate front of the house (so we can see any roads etc). We ask you to send the video so it can be assessed by at least two of our team.


  • We will address any concerns with you before proceeding.

  • We may also ask you to send us some identification documents. 

Why did I fail the Adoption Process?

  • Failing the adoption process can be for many reasons. Our first priority is always to the animals. In some cases, it could be that we feel that pet is just not suited to your circumstance, i.e., you want to adopt a large breed dog and live in a studio apartment, or we feel based upon your answers that you are not truly committed to pet ownership. The reasons are varied. This is nothing personal. We have to consider the animals first and foremost.

  • In some cases we may suggest an alternative animal we feel might be more suited to your circumstances.  Please note this is not a given, however, and if we don’t it isn’t personal.

Are all the animals vaccinated, microchipped and neutered?

  • All the animals are microchipped and vaccinated.


  • In younger animals, the neutering may have to wait. In that case, we will contact you a few weeks prior and arrange the booking for the operation.

  • Any failure to attend to a neutering appointment will be considered a breach of contract and the animal will be taken back unless there are extenuating circumstances.

  • All the animals are microchipped and vaccinated before shipping. 


  • All animals are neutered before shipping.  Please note that this is non-negotiable in all cases.

Why do I have to give a copy of my EID? (UAE only)

  • We take a copy of your EID to confirm your identity for our records

  • We also take a copy for our records, while you have the animal on trial adoption.


  • Sadly, some people have tried to claim the animal is theirs during this process to avoid paying adoptions fee, so this is both for our protection and the animals.

How old do I have to be to adopt?

  • You need to be over 21 years of age to adopt. Proof of this will be required

I am adopting abroad, which age can the animals fly from?

  • Animals can only be exported once they have received their full vaccinations, including rabies.


  • We would not recommend exporting an animal under 4 months.

Do you ever have pedigree animals for adoption?

  • It is very rare for us to have a documented pedigree surrendered to us, but it has happened.  The documentation will be provided along with the animal's medical papers.  The assumption is that undocumented cats are a mix of some sort, though the vets will make an educated guess on what the dominant mix is.

  • Pedigrees are subject to the same neuter, vaccination and microchipping policy as our regular clients and this is not open to debate or discussion.

  • As pedigrees often come with additional health issues there is a higher adoption fee to cover the cost of vet care and travel insurance.

What is FIV and is this something I should be concerned about?

  • FIV is NOT a direct equivalent of HIV and does not directly lead to fatalities.  However, it does weaken their immune system and extra care neds to be taken to prevent them getting sick.  If managed well, FIV should not have a significant impact on the wellbeing or life expectancy of the cat.


  • FIV is transmitted primarily through deep bite wounds and most of our FIV+ rescues are survivors of fights on the streets.



  • FIV+ cats do cost more to insure, and there are fewer policies to choose from so it is worth shopping around to ensure that you get the best cover.  Since they can be more prone to getting sick, you can anticipate higher annual vet costs than for an FIV- cat of the same age and breed. 

  • We can assist you with getting this started if you have questions

  • We absolutely allow first time pet owners to adopt FIV+ cats, and we have a warm and supportive network there to provide support and feedback if needed.

What do I need to know about adopting an FIV+ cat?

  • The vast majority of the time, you can’t tell there is anything “wrong” with an FIV+ cat.  There are some extra care considerations, though.  Many of the suggestions below are ones we recommend anyway, regardless of FIV status, for keeping your cat healthy (and helping to reduce “catty” odours in your home) but are especially important with FIV+ cats.  However, these are all simple steps you can take and easy to make them part of your routine


  • The MOST important thing is to build a positive relationship with your vet and to keep dialogue open.


  • There are conflicting schools of thought on whether you can house FIV+ cats with FIV- cats, though the general trend is towards yes, as long as all cats are indoor cats.  This is to protect the FIV+ cat from being exposed to diseases from outside the house.


  • FIV+ cats MUST be kept indoors or with access to secure outdoor spaces, such as catios.  These must be regularly cleaned to clear up bird faeces and so on.


  • Some owners have successfully harness trained their cats (regardless of FIV status) to allow them to safely explore outside.  Contact us for info!


  • Collars must carry an extra tag indicating their FIV status.

  • Litterboxes should be cleaned out twice a day and thoroughly washed weekly. 

  • You may find it easier to have some stackable litterboxes and switch them out weekly so you can hose down and spray the used ones altogether (this can be done in the bath or shower) with cat friendly cleaning spray. 

  • If you don’t have room to store spares, make sure you always have one available for your cat to use while you clean, to avoid any accidents!

  • We generally recommend bedding that is in frequent use by your cat be washed regularly (weekly for litterbox mats, and fortnightly for bedding) on a high temperature with pet friendly detergent (we have found ecover to work well as it smells nice, but not so strong the smell puts off the cat).  For FIV+ cats this is especially important.  Many adopters put bedding in with their towels on a hot wash and it becomes part of the laundry routine.

  • It is worth investing in a few extra cheap rugs, towels and blankets to allow for regular washing and circulation of bedding and littermats. 

  • Your vet may wish to see an FIV+ cat more than once a year for a checkup, but this will depend on the overall health of the cat and the practice protocols.

  • FIV+ cats are more prone to UTIs, gum disease and so on.  We recommend a good dental food, dental treats, tooth brushing (if the cat will submit to it) and water fountains to up their water intake.  We also recommend mixing a little extra water in with their wet food to make sure they stay well hydrated.

  • Worth noting that we recommend this for all cats, anyway!

  • We also highly recommend Flumax supplement (vet prescription needed) and L-lysine (over the counter supplement) both to be mixed into their wet food to help boost their health.


  • A very high profile FIV+ cat is Marmalade, of Cole and Marmalade fame.  He is a happy and healthy adult male who has also successfully beaten cancer.  The three other cats he lives are, we understand, all FIV-.  You can check out their website as they advocate heavily for FIV+ adoption.

Trial Adoption

  • *This is only possible within the UAE.* 

  • The purpose is to see if you and your chosen cat are a good match. We understand there might be circumstances which will not make it work. 

  • We will check in with your during this period to assist you and check how the animal is adjusting in your household.

  • At the end of the trial period you will decide whether the cat fits in. If not, we will collect the cat from you. If yes, see Final Step. 

What if the cat gets sick? (UAE)

  • During the trial adoption period, should the animal fall sick, we will of course cover the cost of any treatment.


  • Once the pet has been adopted, this cost will be yours.


  • However, please do feel free to contact us for advice.

Can I return the Animal?

  • During the trial period, you can return the animal to us at any point, no questions asked. It wasn't meant to be.

  • Once you have committed to adopt and the adoption fee has been paid, please contact us. We will ask you to fill a Surrender Form. 


  • The animal can then be returned to us.​

  • If in the UK you must contact us and we will work with you to rehome the animal, either to a new permanent home or to one of our network of foster homes.

Can I change my mind?

  • During the trial period, you can return the animal to us at any point, no questions asked.

What is the youngest animal age we can adopt from?

  • All of our animals offered for adoption are old enough to have had their first vaccination, which is generally around 3 months.


  • Unvaccinated animals are not offered for adoption.


  • If you have seen a small animal you are interested in, you will need to wait until the animal is old enough to have received its first vaccination.


  • For UK adoptions, we have to wait a bit longer, as we have to wait 21 days after the Rabies vaccination is administered.  Generally the youngest in this case is 4-6 months, depending on circumstances.

I am adopting abroad, which age can the animals fly from?

  • Animals can only be exported once they have received their full vaccinations, including rabies.


  • We would not recommend exporting an animal under 4 months.

I have never had a pet before; can I still adopt?

  • 100%!  Congratulations on beginning your journey!


  • We provide thorough support before and after adoption


  • We can assist with practical advice and your adoption manager will be available on Whatsapp for a chat or advice.


  • We can assist with product recommendations tried and tested by the team (we are nor affiliated with any brands)


  • If you are unsure about which pet would be best suited for you, fill in the form for the one you like the look of best, and we will speak to you about your circumstances and possible suggest an alternative.

FeLV - (Feline Leukaemia Virus)

  • FeLV is a feline retrovirus that, in the severest cases, leads to Leukaemia in the infected cats - this was how the disease was initially identified.

  • The main symptoms of FeLV infection are anaemia and immunosuppression.

  • FeLV is not the same as FIV


  • FeLV is much less common than FIV – to date we have not rescued any FeLV+ cats (and we lost count after a thousand or so rescues and adoptions).  But it is only a matter of time, sadly

  • Protocol is that if we identify a rescue with FeLV they will immediately be put into isolation, along with any cats rescued with them (who will be retested at a later to date to confirm they are negative) receive veterinary treatment and be placed as a sole foster within our network.

  • FeLV is significantly more contagious (Cat to cat) than FIV, and FeLV positive cats should ideally be only cats (bonded pairs where both are FeLV+ can and should be homed together)

  • FeLV can shorten lifespan than equivalent cats of the same age and breed but, with proper management they can still lead long and healthy lives

  • There are approved treatment protocols in the UK for dealing with FeLV

  • As with FIV it will be harder to get pet insurance and you need to shop around


  • Side note:  There are effective vaccines available in a few countries (including the UK) and it is imperative that any FeLV negative cat you adopt is vaccinated as part of their annual vaccination schedule.  Sadly, post infection vaccination is not effective. 

What do I need to know about adopting an FELV+ cat?

  • As with FIV, the vast majority of the time, you can’t tell there is anything “wrong” with an FeLV+ cat.  In terms of care and medical attention you should follow the same protocols as for an FIV+ cat with the exception that you cannot home FeLV+ cats with FeLV- cats.

  • Bonded FeLV+ can and should be homed together but we would not recommend allowing two unfamiliar FeLV+ cats to live together as they may carry different strains if the virus and make each other sick.

Final Step - Adoption

  • If you are happy to proceed with the adoption, the adoption fee needs to be paid - if adopting from the UK this will need to be paid before transport.


  • You will then receive the pet passport, which contains the medical history and microchip number. 

  • Should you live in the UK, we will arrange the relocation process with you.

What if the cat gets sick? (International adoptions)

  • If the animal is injured during transport (rest assured, this is extremely rare) we will cover the cost of the vet treatment.

  • Otherwise, once the pet has been adopted, this cost will be yours. However, please do feel free to contact us for advice.

  • We never knowingly ship a sick or injured animal.  Most of our animals are in multi-cat foster homes and are checked over.  There is a small chance they might have caught something prior to travel.  If you have concerns, we can help with advice, and we always recommend you check with a vet if you are concerned.

  • If the animal falls ill or is injured prior to travel, we will postpone the flight and complete a full course of treatment and vet sign off before travel.  This will not incur any costs to the adopter, and we thank you for your patience and understanding if this happens.  We will keep you updated throughout.

Why do I have to pay an adoption fee?

  • The adoption fee covers medical fees such as vaccination, neutering and microchipping plus any medical treatment the cat has received.

  • A fee is also charged to ensure that you understand that animals cost money. Pet ownership is a 15-25-year commitment. If you do not wish to pay the fee, then sadly we will have to reject.

  • Animals will not be shipped without receipt of the adoption fee, and we will continue to list them as available as well.  Once payment is received the animal will be listed as “adopted” and will be removed from the website once they have been delivered to their new homes.

  • A fee is also charged to ensure that you understand that animals cost money.


  • Pet ownership is a 15-25-year commitment. If you do not wish to pay the fee, then sadly we will have to reject your application.


  • Your signature on the adoption form confirmed you understand there is an adoption fee. Failure to sign the form will result in a failed adoption process.

  • For UK adoptions, this obviously covers some of the costs we have incurred, including the export of the Cat to the UK.


  • If you prefer to foster an animal rather than to adopt, contact us too. 


  • However, you do need to be aware that the animal will be advertised for adoption and the time you will have the animal is undetermined.

  • While the animal is in foster, we will cover any medical fees, but you would be responsible for the cost of food.

  • We are always looking for foster homes in the UK as well, so please do reach out to us if this is something you believe you could offer.

  • And should you decide to adopt the animal you are fostering, we will be more than happy for you and the animal. (Please note: the adoption fee will still be charged.)

Can I adopt a single kitten?

  • Kittens learn behavior from other cats. If you have another cat already, then yes, we will offer a single kitten for adoption.


  • However, if you have no other pets, we will insist you take two. This is for the benefit of both the animals and you.

I am adopting abroad, which age can the animals fly from?

  • Animals can only be exported once they have received their full vaccinations, including rabies.


  • We would not recommend exporting an animal under 4 months.

Why do some animals have a higher adoption fee than others?

  • In fact, it is the other way round.  We make a loss on all our rescues, as we cover vet care, most of the flight and so on and so forth. 

  • Some “less cute” breeds, or animals with disfigurements such as scars. missing eyes, or amputated limbs, are much harder to home, so we offer a reduced adoption fee to help encourage adopters to look at them. 

  • (Of course, we think they are all equally sweet!)

  • Pedigrees or certain mixes can’t be reduced as they tend to cost us more in care and travel insurance etc etc.

  • It is worth noting that snub nosed breeds (e.g. Persian) in particular, which are prone to heat stroke and breathing problems, cannot be shipped for six months of the year, but get abandoned and surrendered all year round.  This obviously increases our costs with those breeds/mixes as well.

  • If adopting more than one animal at the same time we may consider a small “bulk discount”, but this will be decided on a case-by-case basis and may not always be possible. 

  • We will not take offence if you ask, but please do not take offence if we say no.  We appreciate your understanding.

What do I do with my cat if I catch Covid-19?

If your cat is indoor/outdoor, you need to bring them in.  You guys are going to be quarantining together!

You need to minimise (or try to) the amount of physical contact the cat has with you

Be vigilant about washing your hands with soap and water before and after handling your cat, or their food


Thoroughly wash your hands before and after handling any toys

Wand or remote-control toys are best during this period as they keep your cat at a distance

If you are isolating from other members of your household, see if they can look after your cat, but still keep the cat indoors

You may wish to wear a fabric mask when you aren’t eating or sleeping to help minimise your pet’s exposure, if practical.

If possible, don’t let your pet sleep with you (we appreciate this may be too distressing for the animal, use your judgement)

If your cat develops respiratory symptoms, call your vet.  DO NOT BREAK QUARANTINE, SPEAK TO THEM OVER THE PHONE

Coronavirus - (COVID 19)

  • In the wake of the global pandemic, there have been several alarmist stories about Covid-19 and cats, so we wish to provide some reassurance and advice below (please note this information may be updated at a later date but is correct at the time of writing):

  • There has NEVER been a single case of Feline-to-Human transmission of Covid-19

  •  There HAVE been a handful of confirmed cases of Human-to-Feline transmission (most famously, the tiger at the Bronx Zoo).  Once it has crossed into cats it can be transmitted to other cats so you need to observe isolation protocols

  • There IS a condition called Feline Coronavirus (FCoV) which causes diarrhoea like symptoms.  It is important to note that this is completely unrelated to the human respiratory disease and is, in the vast majority of cases, easily fought off by the cat’s own immune system without outside help.